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Online Continuing Education / Course Details

ADA Credits: 1 | AGD Credits: 1 | Cost: $49.00

Stop the ‘Turnover Turntable’ From Spinning in Your Practice

Categories: Practice Management

Author(s): Abby Frey, LDA, CDA

Course Type: Self-instruction journal and web based activity

Target Audience: Dental Assistants, Dental Hygienist, Dentists from novice to advanced

Educational Objectives

After completing this webinar, participants will be able to:
• Execute the first impression for your new hire
• Be prepared with tools to WOW any new team member
• Ensure all new hires feel welcome, valued and supported


For 12 years Abby Frey has demonstrated excellence in Licensed and Certified Dental Assisting. Abby completed Dental Assistant training in Rochester, MN, home of the Mayo Clinic, where she had the honor of interning and beginning her dental career by joining their department of Dental Specialties. After leaving the Mayo Clinic, Abby transitioned to private practice where she led one of the most progressive dental teams in the world for over 10 years. Abby currently applies her passion for leadership, mentorship and career empowerment as the Dental Assistant Training Specialist for a Dental Support Organization that is leading the industry. When Abby is not elevating other dental professionals, she coaches others in their health and wellness journeys. Abby, her husband and two young children enjoy camping, golfing, as well as hiking and shamelessly enjoy couch and movie time together whenever they can. 

Is an engaged, productive and welcoming work environment something you aspire to provide in your practice? Are you seeking the loyal “lifers” to join your practice? It starts with day one. An intentional onboarding process is the difference between a “job” and a “career” for your new team members. What tone are you setting? 

Welcoming new team members is over-looked far too often. I believe, in order to stop the 'Turnover Turntable’ from spinning, an effective on-boarding process is a must, but what does that look like? Through my own experience in leading and managing dental team members, I have compiled a “back to the basics” approach to onboarding. We will cover the ways in which to ensure your new team members feel welcomed, well informed and valued. I take those learning objectives and break them down for you into actions. 

Upon completion of this course, you will leave with not only the knowledge and motivation to provide an effective onboarding for any new team member, but you will also leave with tangible tools needed to get there. I have created a fully customizable “Welcome to the Team'' blueprint. This fill-in-the-blank guide will help take these course's objectives and put them into action. Knowing what the action needed is one thing, but knowing where to start is where many lose the motivation to apply. Allow me to help you! 


ADA Credits: 1 | AGD Credits: 1 | Cost: $49.00

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